Return Policy

Return Policy

At the Sports & Fitness store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return process to ensure a smooth experience. Please review our return policy below.

Return Eligibility

  • Items can be returned within 30 days of receiving your order.
  • To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging.
  • Some items are non-returnable for hygiene and safety reasons, including opened supplements, food, and personal gear like socks, underwear, or swimwear.

How to Return an Item

  1. Contact Us: Please email us at "https://mysportsfitness.store/pages/contact" with your order number and details of the item you wish to return.
  2. Return Authorization: Once we receive your request, we will send you a return authorization and instructions on how to send back the item.
  3. Prepare Your Return: Carefully pack the item in its original packaging and include all tags, accessories, and instructions that came with the product.
  4. Ship the Return: Return shipping is the responsibility of the customer unless the item is damaged or incorrect. We recommend using a trackable shipping service to ensure the item arrives safely.

Refunds

  • After we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original payment method.
  • Please note, it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund 
  • Please include photos of the damaged or defective product in your email for faster processing.

Sale and Clearance Items

  • Items purchased on sale or clearance are final sale and are not eligible for return or exchange, unless defective.

Customer Support

  • If you have any questions or need assistance with a return, please contact us at "https://mysportsfitness.store/pages/contact". Our customer service team is here to help!